For the return of Ma Cherie Dancewear online purchases, regardless of whether they are faulty, change of mind, or incorrect fit, you must meet the following return policy conditions:
The item/s must be returned within 21 days of receipt
The item/s must be unworn and unwashed in original saleable condition with all labels/tags attached
The items must be returned in their original packaging.
Gift Cards are non refundable.
Special orders (including pointe shoes) and shoes that have been scuffed, soiled, danced in, had ribbons or elastic attached, or have had the ends of the drawstring pulled through will not be accepted.
Sale items cannot be exchanged or refunded unless Ma Cherie Dancewear has determined that they are faulty.
We reserve the right to inspect garments to determine the return policy conditions are met. If the goods arrive in the appropriate condition, a refund of the cost of the goods will be provided. We do not refund shipping charges.
Due to hygiene reasons, unfortunately we do not accept returns or exchanges of tights or undergarments.
Exchanges must be for items of equal or lesser value only. We cannot make additional charges to your credit card.
We will ship exchange requests via standard shipping to you at no additional charge.
Pointe shoes which have been fitted by us in person or online are exchangeable, as long as they have not been danced in or sewn, and are returned in their original condition with packaging. They are not exchangeable or refundable if you choose to order a size without a fitting, either online or in person.
Any refund will automatically be issued to the card used to make the original purchase. In the event that we are unable to provide a suitable replacement for an exchange, we will automatically refund you and notify you via e-mail.
You are responsible for the costs of returning goods to us. Any goods returned to us are your responsibility until they reach our store. We will not be held liable for any goods lost or damaged in transit, therefore we recommend you use a courier or registered post through Australia Post to return the goods. Please ensure your return is correctly packaged to prevent any damage to the item/s or packaging in transit. Credit will not be provided until we receive the goods from you and these goods are undamaged.
If you consider a product to be faulty you must return the goods (in their original packaging) to us by registered mail and advise us in writing why you consider the product to be defective. We reserve the right to determine whether a product is faulty and will conduct a production and quality check after the products are returned to us. A response for faulty claims will be received within 10 working days of the items arrival at the returns address. If confirmed as being faulty, a refund of the cost of the goods will be provided. In addition, the reasonable cost of returning the faulty item/s back to us will also be refunded.
If you believe your item to be faulty, please email firstname.lastname@example.org with a receipt or proof of purchase, and details of why you believe the goods to be defective.
Do not return the goods until you receive our acknowledgment that the goods should be returned to Ma Cherie Dancewear, Australia. Do not return the goods to the manufacturer.